Welcome to AlliesFeed! This Shipping Policy outlines the terms and conditions for the delivery of physical products purchased from our platform. By making a purchase, you agree to the terms outlined below.
1. Delivery Areas
- Domestic Shipping:
- We ship to all major cities and towns within India. Delivery to remote areas may take longer or might be unavailable in some cases.
- International Shipping:
- Currently, we do not offer international shipping.
2. Shipping Charges
- Standard Shipping:
- Shipping charges are calculated based on the weight, size, and delivery location of your order.
- Shipping fees will be displayed at checkout before payment is made.
- Free Shipping:
- Free shipping is available on orders above INR 500 within India unless stated otherwise during promotions.
3. Delivery Times
- Processing Time:
- Orders are processed within 1–2 business days after payment confirmation.
- Estimated Delivery Time:
- Standard delivery typically takes 5–7 business days within India.
- Delivery to remote or rural areas may take an additional 3–5 business days.
- Delays:
- While we strive to meet delivery timelines, unforeseen circumstances such as weather, strikes, or courier delays may affect delivery times.
4. Tracking Your Order
- Once your order is shipped, you will receive a confirmation email with the tracking number and details.
- You can use the tracking number on the courier partner’s website to monitor your shipment status.
5. Order Issues
- Damaged or Incorrect Items:
- If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery at support@alliesfeed.gswa.in. Include your order ID and photos of the product.
- We will arrange for a replacement or refund as per our Refund and Return Policy.
- Lost or Undelivered Orders:
- If your order is not delivered within the estimated delivery time, please contact our support team. We will investigate the issue with the courier and provide a resolution.
6. Packaging and Sustainability
- All products are packaged securely to ensure they reach you in perfect condition.
- AlliesFeed is committed to eco-friendly practices and uses recyclable packaging materials whenever possible.
7. Changes to Orders
- Once an order is placed, changes or cancellations can only be made if the item has not yet been shipped.
- Contact us immediately at support@alliesfeed.gswa.in for such requests.
8. Non-Deliverable Packages
- Orders returned to us due to incorrect addresses or failure to collect the package will not be re-shipped without additional shipping fees.
9. Contact Us
For questions or concerns about our Shipping Policy, please reach out to:
- Email: support@alliesfeed.gswa.in
