Refund and Return Policy

Welcome to AlliesFeed! This Refund and Return Policy outlines the terms and conditions for refunds and returns for products and services purchased through our platform. By using our services or purchasing from AlliesFeed, you agree to this policy.

Scope of Policy

This policy applies to the following categories of purchases on AlliesFeed:

1. Courses (digital content and services)
2. Books (physical and digital)
3. Health and Beauty products
4. Art and Craft items

1. Refund Policy for Courses

• Eligibility for Refunds:
  • Refunds for courses are only provided if:
    • The course content is not accessible due to technical issues caused by AlliesFeed.
    • The course is canceled by AlliesFeed or the instructor.
  • Refund requests must be submitted within 7 days of purchase.
• Non-Refundable:
  • Completed courses or partially completed courses are non-refundable.
  • Refunds are not applicable for user dissatisfaction unless there is an error on our part.
• Process:
  • Contact our support team at support@alliesfeed.gswa.in to submit your refund request.

2. Refund and Return Policy for Physical Products (Books, Health and Beauty, Art and Craft)

• Eligibility for Returns and Refunds:
  • Returns are accepted only for defective, damaged, or incorrect items.
  • Requests for returns must be made within 7 days of delivery.
• Conditions for Returns:
  • The product must be unused, unopened, and in its original packaging.
  • A receipt or proof of purchase is required for all return requests.
• Non-Returnable Items:
  • Personal health and beauty items once opened are non-returnable due to hygiene reasons.
  • Customized or personalized art and craft items are non-returnable.
• Refund Process for Physical Products:
  • Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days, and the amount will be credited to your original payment method.
• Shipping Costs:
  • Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

3. Refund Policy for Digital Books

• Digital books are non-refundable unless:
  • The file is corrupted or inaccessible.
  • The incorrect digital book was delivered.
• Refund requests must be submitted within 3 days of purchase.

4. Membership Plans and Points

• Membership Plans:
  • Membership fees are non-refundable unless technical issues prevent access to the platform, and AlliesFeed cannot resolve the issue.
• Points Credit System:
  • Points earned on AlliesFeed are non-transferable and non-refundable.

5. Exceptions

We reserve the right to deny refund requests if:

• The request does not meet the conditions outlined above.
• There is evidence of misuse or violation of the platform’s terms and conditions.

6. How to Submit a Refund or Return Request

To initiate a return or refund, please contact us at:

• Email: support@alliesfeed.gswa.in
• Details Required:
  • Your full name
  • Order ID or purchase details
  • Description of the issue (including photos for physical products)

7. Changes to This Policy

AlliesFeed reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on the platform. We encourage users to review this policy regularly.

8. Contact Us

For any questions or concerns about this policy, please reach out to us at:

• Email: support@alliesfeed.gswa.in