Welcome to AlliesFeed, where we strive to provide a seamless and secure payment experience for all transactions. This Payment Policy outlines the terms and conditions that apply to all payments made on AlliesFeed, including for courses, products, donations, and any other purchases made through the platform. By making a payment on AlliesFeed, you agree to comply with these terms.
1. Accepted Payment Methods
To ensure secure and reliable transactions, we offer the following payment options:
1. Bank Transfer
For large transactions or special cases, payments can be made via bank transfer. Bank transfer details will be shared during the checkout process.
2. Cash on Delivery (COD)
You can choose to pay for your purchase upon delivery. This method ensures transparency and security, especially for new buyers.
3. Redeem Points
If you have earned points on AlliesFeed, you can use them to make purchases. It’s a convenient way to enjoy rewards for your engagement and contributions.
Note: At this time, we are not accepting direct UPI payments. This measure is in place to protect users from potential fraud when dealing with unverified sellers.
Your safety is our priority—shop with confidence on AlliesFeed!
2. Payment Process
- Order Confirmation: Once you complete your order and proceed to checkout, you will be required to confirm the payment details. Make sure all the information provided is accurate to avoid delays or issues with the transaction.
- Currency: All prices are listed in Indian Rupees (INR) or the currency selected during checkout. Payment will be charged in the selected currency.
- Taxes and Fees:
- Prices are inclusive of applicable Indian taxes, such as GST (Goods and Services Tax).
- A platform maintenance fee may be applied to certain transactions, as outlined in the product or course descriptions.
3. Refunds and Cancellations
- Cancellation:
- You may cancel your order within 24 hours of placing it if it has not been processed. Cancellations after this period may not be possible.
- To cancel an order, contact AlliesFeed customer support.
- Refunds:
- Refunds will be processed using the original payment method (bank transfer or Points).
- If a refund is approved, it will typically be processed within 5-7 business days, depending on your financial institution.
- Payment Issues:
- If you encounter any issues with payments, such as failed transactions or double charges, contact AlliesFeed customer support immediately for assistance.
4. Security and Data Protection
- Secure Transactions:
- AlliesFeed uses industry-standard security measures to protect your payment information. All transactions are encrypted to prevent unauthorized access.
- Privacy:
- Your payment details are handled securely and are not shared with third parties, except where necessary for transaction processing or as required by law.
- Fraud Prevention:
- AlliesFeed may use additional security measures, such as verification codes, to protect against fraud. By using our platform, you agree to cooperate with these security measures.
5. Disputes
- Dispute Resolution:
- If you believe a payment is incorrect or unauthorized, you must notify AlliesFeed customer support within 60 days of the transaction date.
- Disputes will be investigated and resolved in accordance with AlliesFeed’s dispute resolution process. This may include contacting the payment provider to request additional information.
- Legal Action:
- Legal action may be taken in cases of fraud, unauthorized transactions, or disputes involving payment disputes that cannot be resolved amicably.
6. Modifications to the Payment Policy
- Policy Updates:
- We reserve the right to update or change this Payment Policy at any time. Any changes will be posted on the AlliesFeed website, and the revised policy will apply to all transactions made after the date of posting.
7. Contact Us
If you have any questions or concerns about this Payment Policy or need assistance with a payment-related issue, please reach out to AlliesFeed customer support at:
- Email: support@alliesfeed.gswa.in
