AlliesFeedDispute Resolution Policy

AlliesFeed is committed to providing a positive experience for all users. In the event of a dispute, we strive to resolve issues in a fair and transparent manner. This Dispute Resolution Policy outlines the steps to be taken in case of disagreements, complaints, or conflicts between users, or between users and AlliesFeed. By using AlliesFeed, you agree to adhere to this policy.

1. Contact Support First

Immediate Assistance: If you have any concerns or issues with AlliesFeed, the first step is to contact our customer support team. This can be done via email or the platform’s built-in support tools. Clearly describe the issue, including relevant details such as transactions, posts, or interactions involved.
Email: support@alliesfeed.gswa.in
Response Time: Our team aims to respond to inquiries within 24-48 hours during business days.

2. Mediation Process

Informal Mediation: In case the initial support response does not resolve the issue, we encourage users to engage in an informal mediation process. This involves communicating directly with the other party involved in the dispute to reach a mutually acceptable resolution.
Documentation: All parties should document communication related to the dispute, including emails, screenshots, and any other relevant evidence.

3. Escalation to AlliesFeed

Formal Complaint: If the dispute remains unresolved after the mediation process, you may escalate the issue to AlliesFeed for formal review. Submit a detailed complaint via email to the support team, including:
- A clear description of the issue.
- Relevant evidence, such as screenshots or emails.
- Desired resolution or outcome.
Review: AlliesFeed will review the complaint and make a decision based on the information provided. The review may involve consultation with third parties if necessary.

4. Arbitration

Third-Party Mediation/Arbitration: If a dispute cannot be resolved through the internal dispute resolution process, you agree to engage in binding arbitration. The arbitration will be conducted by a mutually agreed-upon mediator or an arbitration organization. The cost of arbitration will be shared equally between the parties unless otherwise specified by the arbitrator.
Governing Law: The arbitration will be governed by the laws of India, and the location will be in Guwahati, Assam, India.

5. Legal Action

Court of Law: In cases where disputes cannot be resolved through mediation or arbitration, either party may seek legal action in the appropriate courts in Guwahati, Assam, India.
Limitation Period: Any legal action must be brought within one year from the date of the incident or dispute.

6. Changes to the Policy

Policy Updates: AlliesFeed reserves the right to update or change this policy at any time. The revised policy will apply to all disputes arising after the date of the update.